Reference

Understand the Rules Before You Play

Everything on mstar99 — from how your account is opened to how your data is handled — runs on a clear set of legal terms.

Account TermsPrivacy PolicyJurisdiction-Dependent AccessData Retention PolicyCookie Use

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ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Security and data handling are not afterthoughts here. Your account, transaction history, and personal details are managed under practices designed to keep your information accurate, accessible to you, and protected from unauthorised access. These points explain the main practices we apply.

Data Handling

We collect only the information needed to verify your account and process transactions via your chosen wallet — Touch 'n Go eWallet, Boost or GrabPay. No excess data is stored beyond operational need.

Cookie Use

Cookies on mstar99 are used to keep your session active, remember your wallet preference, and support account security. You can manage cookie settings through your browser at any time without losing account access.

Account Security

Account login uses OTP verification linked to your registered mobile number. Any change to your email, phone, or linked payment method triggers a secondary verification step before it takes effect.

Data Retention and Requests

We retain account and transaction records for the period required under applicable rules. You can request a copy of your data or ask for specific records to be reviewed by contacting us through live chat or email.

How Our Legal Terms Work for You

mstar99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to mstar99 is available only where permitted under local Malaysian law. By opening an account, you confirm that you are accessing the platform from a region where doing so is lawful, and that you accept these terms as the governing conditions of your use. Our

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terms cover account creation, wallet activity, transaction records, and any disputes that may arise. Payments made through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX are subject to both our account terms and the individual policies of those payment providers. We retain transaction records in
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line with standard data retention practices, and you may request a record of your account activity at any time by contacting our support team through the live chat channel. We do not share your personal data with third parties outside of what is required to process
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your transactions or comply with applicable legal obligations. Any change to these terms will be communicated through your registered account, and continued use of the platform after that notice constitutes acceptance. If you disagree with any update, you have the right to close your account before
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the changes take effect. Players in Johor Bahru and across Malaysia access the same version of these terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If you have a question about how these legal terms apply to your account, or if you want to exercise your data rights, our team handles those requests directly. You can reach us through live chat, email, or the in-account message centre — each path routes to the same compliance-aware support team.

Team online

Live Chat

Open live chat from any page on mstar99 and select the Legal or Account query category. A support agent will respond and can escalate data or policy requests to the right team.

Email Support

Send your legal or data request by email with your registered account details. We acknowledge all emails and aim to resolve policy queries within a clear response window.

In-Account Message Centre

Log in, go to your account settings, and open the message centre to submit a written request. This creates a tracked record of your query for both you and our compliance team.

Common Questions About Our Legal Terms

These are the questions we receive most often about account rights, data practices, and how our legal terms apply. Each answer reflects how we actually handle these situations on the platform.

These terms apply to anyone who opens an account on mstar99 from a region where access is permitted under local law. By completing account registration, you confirm that your use is lawful where you are located.

Yes. Log in and visit your account history for recent transactions. For a full data export or older records, contact us via live chat or email with your account details and we will process the request.

We notify you through your registered account when terms change. Continuing to use mstar99 after that notice means you accept the updated terms. You may close your account before changes take effect if you do not agree.

Payments via Touch 'n Go eWallet, Boost or GrabPay are processed through those providers' own secure systems. We receive confirmation of the transaction only — your payment credentials are never stored on our side.

We share data only as required to process your transactions or meet legal obligations. We do not sell or transfer your personal information to any third party for marketing or commercial purposes outside of those two cases.

Open a request via live chat or the in-account message centre and select account closure. Our team will confirm the request, process any pending balance, and close the account within the timeframe stated in your confirmation message.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoTerms & Conditions InfoFAQ

Understand the Rules Before You Play

How We Protect Your Account and Data

Data Handling

Cookie Use

Account Security

Data Retention and Requests

Reach Us About Policy or Account Questions

Live Chat

Email Support

In-Account Message Centre

Common Questions About Our Legal Terms

01 Who do these legal terms apply to?

02 Can I access my personal data or transaction history?

03 What happens if the legal terms are updated?

04 How are my payment details protected when I use Touch 'n Go eWallet or Boost?

05 What data does mstar99 share with third parties?

06 How do I close my account if I no longer agree with the terms?

Legal

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