Verify Your mstar99 Account for Smooth Payouts
Account verification is the step that keeps your wallet secure and lets withdrawals move without holds. We ask for a copy of your Malaysian identity card (MyKad) and, in some cases, a screenshot or statement confirming the e-wallet or bank account you registered with. Upload both documents from the verification section of your account profile — the process runs on mobile just
as well as on desktop. Once verification is approved, your account is marked as confirmed and future withdrawal requests move through our review with fewer interruptions. Think of it as a one-time setup that protects your balance from unauthorised access.
- Prepare your MyKad — Take a clear photo of the front and back of your Malaysian identity card — blurred images will delay the review.
- Submit your payment confirmation — Provide a screenshot or brief statement showing the Touch 'n Go eWallet, Boost or bank account linked to your profile.
- Upload through account settings — Find the verification section inside your account profile, attach both documents and submit for review.
- Confirmed status unlocks withdrawals — Once approved, your account carries a verified status that reduces delays on every future payout request.