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Terms Conditions at mstar99

These terms set out how your mstar99 account works — from opening it with Touch 'n Go eWallet or Boost to how we handle live casino tables, slots and our sportsbook.

Account & eligibilityDeposits & withdrawalsGame rulesDispute handlingPolicy updates

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How our terms apply to your account

mstar99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to mstar99 depends on local law and is available only where local law permits it. By opening an account, you confirm you meet the eligibility rules set for your region and that the details you give us — name, contact number, payment method — are

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accurate. Whether you're opening an account from Shah Alam or logging in on mobile elsewhere in Malaysia, the same terms apply to your account. We update these terms from time to time, usually when we add a new game studio or change a payment rail, and
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the version live on this page is the one that applies to your account at that moment. If you fund your account through Touch 'n Go eWallet, Boost or GrabPay, that payment step is treated as acceptance of the terms tied to that transaction, including how
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we verify the sender and match it to your account wallet. Game rules differ by category: live tables such as Classic Blackjack run on dealer timing and table limits set by the studio, while a crash title like Lightning Crash Game or Wave Crash Game settles
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the round the moment its multiplier stops. Sportsbook markets on football and badminton carry their own settlement rules once an event closes. Where a dispute comes up — a disputed round, a delayed transfer, a mismatched wallet reference — raise it through support first before escalating
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further. We keep records of account activity and payment references so a dispute can be checked against what actually happened on your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Reach us about these terms

Questions about a specific clause, a payment reference, or how a rule applied to your account go through the same channels as everyday support. Tell us your account username and the date of the transaction or round in question, so we can check it against our records rather than guess at what happened.

Team online

Live Chat

Open live chat from your account dashboard to ask about a specific clause, a disputed round, or how a withdrawal verification step was applied to your wallet.

Email Support

Send your account username, the date of the transaction and the clause you're asking about, and we'll match it against your account history before replying.

Help Centre

Browse the help centre for plain explanations of deposit, withdrawal and game-rule clauses before you raise a ticket, so you know what to expect.

DATA & SECURITY

How we handle your account data

We store the details tied to your account — contact number, payment references, game history — only to run your account and answer queries about these terms. Cookies on mstar99 keep your session active and remember your language setting; they don't change the rules in this document. If you want a copy of your data or want us to correct something on file, contact support with your account username and we'll action it against the right record, not a guess.

Account Security

Your account is tied to one login and one verified payment method at a time, so a mismatched Touch 'n Go eWallet or GrabPay reference gets flagged before a withdrawal clears.

Data Retention

We keep transaction and game-round records for as long as needed to resolve a dispute or respond to a support query tied to your account.

Cookie Use

Cookies keep you logged in across the slots lobby, live tables and sportsbook pages; clearing them just means signing back in, nothing in your wallet changes.

Request Changes

To correct a detail on file or ask what data we hold, message support with your account username — we update the record once it's verified against your ID.

Terms & Conditions questions we get

Here are the questions we hear most often about these terms, from how they apply by region to what happens when a payment or game round is disputed. If your question isn't covered here, support can walk through the exact clause with you.

These terms apply to your mstar99 account wherever access is available under local law; we don't offer accounts outside regions where local law permits it.

We post the updated version on this page, and it applies to your account from the date it goes live, including any transactions made after that point.

Yes — a deposit through Touch 'n Go eWallet, Boost or GrabPay carries extra verification steps tied to matching the sender to your account wallet before funds clear.

Contact support with your account username, the game name — say Classic Blackjack or Lightning Crash Game — and the approximate time, and we'll check it against round records.

Yes, message support with your account username and we'll confirm what's on file and correct anything that's wrong after we verify your identity.

Football and badminton markets settle once the event officially closes, and any adjustment follows the settlement clause shown on that market before it closed.

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