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How mstar99 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your payments and keep things secure.

Account data collected at registrationPayment activity kept privateYour right to access or delete dataTouch 'n Go eWallet, Boost, GrabPay transaction recordsContact us to raise any privacy concern

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Any Privacy Question

If you want to review what data we hold, request a correction or ask us to delete your account information, our support team is the right first stop. You can reach us through live chat, email or by submitting a request directly through your account settings page. We aim to acknowledge privacy requests within one business day and resolve them as quickly as the nature of the request allows.

Team online

Live Chat

Open the chat widget from any page while you are logged in. Identify your request as a privacy matter and our team will route it correctly.

Email Support

Send your request to our support address listed in the account help section. Include your registered email and a brief description of your data concern.

Account Settings

Log in, go to Account Settings and look for the Data & Privacy section. From there you can download a copy of your account data or submit a deletion request.

HOW WE PROTECT YOU

Our Approach to Data Security and Your Rights

We take four concrete steps to keep your data safe: encrypting data in transit, limiting staff access to account records, reviewing third-party data agreements regularly, and giving you a direct path to control your own information. Players in Johor Bahru and across Malaysia can exercise their data rights through the same account portal — no separate process is needed.

Data Encryption

All data moving between your device and our servers — including Touch 'n Go eWallet and GrabPay transaction details — is encrypted in transit using SSL. At rest, account records are stored in access-controlled environments.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you visit most. You can adjust cookie preferences via your browser settings at any time.

Data Retention

Your account data is kept for as long as your account remains open, plus a retention period required by our record-keeping obligations. When that period ends, data is deleted or anonymised.

Your Access Rights

You have the right to request a copy of your data, correct inaccuracies or ask for deletion. Submit your request through the Data & Privacy section in Account Settings or contact support directly.

What We Collect and Why We Use It

mstar99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you create your account — your name, contact details, date of birth and preferred payment method. When you fund your account through Touch 'n Go eWallet, Boost or GrabPay, we record the transaction reference and amount so your wallet

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balance stays accurate and disputes can be resolved quickly. We also collect device and browser session data automatically; this helps us detect unusual login attempts and keep your account secure. We do not sell your personal data to third parties. We share information only with payment
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processors who need it to clear your deposit or withdrawal, and with fraud-prevention partners operating under binding data agreements. Depending on where you are located, your rights around data access and deletion are shaped by local law — access is available where local law permits. We
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keep your data for as long as your account is active and for a defined period afterwards, in line with our record-keeping obligations. If you have questions about how a specific piece of data is used, contact our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on mstar99

These are the questions we hear most often about how we collect and handle personal data. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, email address, date of birth and contact number at registration. If you add a payment method like Boost or Touch 'n Go eWallet, we also record the account reference linked to that wallet.

We share data only with payment processors needed to clear your transactions — such as GrabPay or FPX — and with fraud-prevention partners. All third parties operate under binding data agreements and cannot use your data for their own marketing.

Log in, open Account Settings and navigate to the Data & Privacy section. From there you can submit a data-access request. We will send your data to your registered email address within a reasonable timeframe.

Yes. Submit a deletion request through the Data & Privacy section or via email support. We will process it in line with our retention obligations — some records may be kept for the legally required period before deletion.

We use session cookies to keep your login active and analytics cookies to see which sections of the lobby you use most. You can control or block cookies through your browser settings without affecting your ability to log in.

Transaction references and amounts are stored in access-controlled servers and encrypted in transit. We do not store full wallet credentials — payment authentication happens through the respective e-wallet or banking app on your device.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How mstar99 Handles Your Personal Information

Reach Us About Any Privacy Question

Live Chat

Email Support

Account Settings

Our Approach to Data Security and Your Rights

Data Encryption

Cookie Use

Data Retention

Your Access Rights

Common Questions About Your Privacy on mstar99

01 What personal data does mstar99 collect when I register?

02 Does mstar99 share my data with anyone outside the platform?

03 How do I request a copy of the data mstar99 holds about me?

04 Can I ask mstar99 to delete my account data?

05 How does mstar99 use cookies on the site?

06 Is my payment data — Touch 'n Go eWallet, Boost, GrabPay — stored securely?

Privacy Policy

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